Course Schedule:

Week 1- (Jan. 14, 2003) Course Overview, Introduction, Review of Knowledge Management Concepts

Primary Readings

• Course Syllabus (reviewed in class)
• Prusak, L. Where Did Knowledge Management Come From?

Deliverables

• Personal Introductions
• KM systems overview, evaluation and preliminary topic selection

Week 2 - (Jan. 21, 2003) Foundations of Knowledge Management

Primary Readings

• Course syllabus (reviewed in class - again)
• Davenport, T & Prusak, L. Working Knowledge, Chapters 1-4

Deliverables

• Discussion
• Individual topic selection for class discussion and research paper topic
• Weblog systems analysis

Week 3 - (Jan. 28, 2003) Knowledge Management and Technology [ top ]

Primary Readings

• Davenport, T & Prusak, L. Working Knowledge, Chapters 5-9.
• Tiwana, Amrit & Balasubramaniam, Ramesh. (2001) Integrating Knowledge on the Web. IEEE Internet Computing. May/June 2001. 32-39. IEEE.
• Oram, Andy. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapters 1-4

Secondary Readings

• Marwick, A.D. (2001) Knowledge Management Technology IBM Systems Journal, 40(4).
• Doctorow, Cory; Dornfest, Rael; Johnson, J. Scott; Powers, Shelley; Trott, Benjamin and Trott, Mena. (2001) Essential Blogging. O’Reilly & Associates.

Deliverables

• Discussion
• Weblog systems selection

Week 4 - (Feb. 2, 2003) Social Networks[ top ]

Primary Readings

• Kelly, K. Out of Control
  • Chapter 1
  • Chapter 2
  • Chapter 7
  • Chapter 11
  • Chapter 23
  • Chapter 24
• Oram, A. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 15: Trust
• Oram, A. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 17: Reputation
• Wellman, B. (1996) For a Social Network Analysis of Computer Networks: A Sociological Perspective on Collaborative work and Virtual Community. Proceedings of SIGCPR/SIGMIS. Denver, CO. ACM Press.

Secondary Readings

• Quan-Haase, A. & Wellman, B. How Does the Internet Affect Social Capital. In IT and Social Capital. Huysman and Wulf (eds). (Forthcoming)
• Avery,P., Resnick, P. & Zeckhsuaser, R. The Market for Evaluations.
• Cross,R., Parker, A. and Borgatti, S. A bird's eye view: Using Social Network Analysis to Improve Knowledge Creation and Sharing. IBM Institute for Business Value Publication.
• Farnham, Shelly. Personal Map: Automatically Modeling the User's Online Social Network. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Oram, A. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 16: Accountability.
• Oram, A. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 18: Security

Systems

• Social Network Analysis Software for Oganizations and their Consultants

Deliverables

• Discussion - Chris McConnell
• Ongoing weblog posting and commentary

Week 5 - (Feb. 11, 2003) Knowledge Management Infrastructures [ top ]

Primary Readings

• Berners-Lee, T., Hendler, J. and Lassila, O. (2001) "The Semantic Web". Scientific American, May 2001.
• Oram, Andy. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 13: Metadata

Secondary Readings

• Semantic Web Activity
• XML
  • XML.com
  • xmlhack
  • XML Tutorial
• RDF
• Resource Description Framework (RDF) Model and Syntax Specification
• Thinking XML: Basic XML and RDF techniques for knowledge management, Part 1
• RSS
  • RDF Site Summary 1.0
• Vcard and vCal
• SMTP
• IMAP

• Discussion - Danielle Cunniff-Plumer
• Class Work - Designing a Better Blog
• Ongoing weblog posting and commentary

Week 6 - (Feb. 18, 2003) Email   (Notes) [ top ]

Primary Readings

• Ducheneaut, N.& Bellotti, V. (2001) E-mail as Habitat: An Exploration of Embedded Personal Information Management. Interactions. Sept/Oct 2001. 30-38. ACM Press
• Whittaker, Steve & Sidner, Candace. (1996) Email overload: exploring personal information management of email. Proceedings of the Conference on Computer Human Interface.Vancouver, BC Canada.
• Venolia, Gina D. & Neustaedter, Carman. Understanding Sequence and Reply Relationships within Email Conversations: A Mixed-Model Visualization. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Bellotti, Victoria, Duchenueat, Nicholas; Howard, Mark; Neuwirth, Christine; Smith, Ian. (2002) Taskmaster: recasting email as task management. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Bellotti, Victoria, Duchenueat, Nicholas; Howard, Mark; Smith, Ian. (2003) Taking Email to Task: The Design and Evaluation of a Task Management Centered Email Tool. Proceedings of the Conference on Computer Human Interface. Ft. Lauderdale, FL.

Secondary Readings

• Moody, Paul.(2002) Reinventing Email CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Rohall, Steven K. (2002) Redesigning Email for the 21st Century: Workshop Position Paper. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Balter, Olle & Sidner, Candace. (2002) Bifrost Inbox Organizer: Giving Users Control Over The Inbox. Proceedings of NordiCHI 2002. Arhus, Denmark. ACM Press.
• Microsoft Exchange Specifications and Features
  • UT Austin Case Study
  • Dell Computer Inc. Case Study
• Segal, R. and J. Kephart (1999). MailCat: An Intelligent Agent for Organizing Email. ACM Autonomous Agents Conference, Seattle.
• Isbell, Charles. Ishmail: Managing Massive Amounts of Mail. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Oram, Andy. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 7: Mixmaster Remailers.

Systems

• Listservs
• Sendmail Specifications and Features
• Zaplet
• Spamassassin

Deliverables

• Discussion - Marie Hwang
  
• Ongoing weblog posting and commentary

Week 7 - (Feb.25, 2003) Personal Information Management [ top ]

Primary Readings

• Richard Boardman, M. Angela Sasse and Bob Spence. Life Beyond the Mailbox: A Cross-Tool Perspective on Personal Information Management. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
• Freeman, Eric & Gelernter, David. (1996) Lifestreams: A Storage Model for Personal Data.
• Abrams, D. Baecker, R. and Chignell, M. Information Archiving with Bookmarks: Personal Web Space Construction and Organization. Proceedings of the Conference on Computer Human Interface. 1998. ACM Press.
• Malone, T. W. (1983) How Do People Organize Their Desks? Implications for the Design of Office Information Systems. ACM Transactions on Office Information Systems. 1(1), 99-112. ACM Press.
• Jones, William; Bruce, Harry; Dumais, Susan (2001)Keeping Found Things Found on the Web. Proceedings of CIKM '01. Atlanta, GA. ACM Press.

Secondary Readings

• Ford, Daniel. (2001) Tempus Fugit: a system for making semantic connections. Proceedings of the tenth international conference on Information and knowledge management. Atlanta, Georgia.
• Kaplan, S. Jerrold; Kapor, Mitchell; Belove, Edward J.; Landsman, Richard A. and Drake, Todd. R. (1990) Agenda: a personal information manager. Communications of the ACM. 33(7). ACM Press.

Systems

• Borland Sidekick
• Lotus Magellan
• Palm Computing and Palm Desktop
• Nartificial Brain
  
• Evolution
• Microsoft Outlook
• Vista

Deliverables

• Discussion - Linda Fernandezlopez
• Ongoing weblog posting and commentary

Week 8 - (March 4, 2003) Intranets and Knowledge Organization [ top ]

Primary Readings

• Choo, C.W., Detlor, B. & Turnbull, D. (2000) Web Work: Information Seeking and Knowledge Work on the World Wide Web. (Chapter 4 Excerpt: A Behavioral-Ecological Framework for Intranet Design). Kluwer Academic Press.
  
• Ginsburg, Mark & Kambi, Ajit. (1999) Annotate: A Web-based Knowledge Management Support System for Document Collections. Proceedings of the 32nd Hawaii International Conference on System Sciences. IEEE.
• Stenmark, D. (2000). The Creative Intranet: Factors for Corporate Knowledge Creation.
  
• Liongosari, E. S., K. L. Dempski, et al. (1999). In Search of A New Generation of Knowledge Management Applications. SIGGROUP Bulletin. 20: 60-63.

Secondary Readings

• Vasconcelos, J., Kimble, C., & Gouveia, F. (2000) A Design for a Group Memory System Using Ontologies. Proceedings of the 5th UKAIS Conference. Cardiff. McGraw Hill.
• Brinn, Marshall; Carrico, Todd and Combs, Nathan. Every Agent a Web Server, Every Agent a Community Intranet. Proceedings from Agents'01. Montreal, Quebec, CANADA. ACM Press

Systems

• Vignette
• Open Directory Project

Deliverables

• Discussion - Lisa Baehr
• Ongoing weblog posting and commentary

Week 9 - (March 11, 2003) Enjoy your Spring Break! [ top ]

Week 10 - (March 18, 2003) GroupWare: Facilitation & Cooperation [ top ]

Primary Readings

• Werbach, K. (2002) Bringing It All Together: Infrastructure for Collaboration. Release 1.0. 20(2), Feb. 19, 2002.
  
• Cook, S. and G. Birch (1991). Modelling groupware in the electronic office. International Journal of Man Machine Studies 34(3): 369-394.
• Davenport, T. H. (1996). "Think tank- The Future of Knowledge Management." CIO 9(6): 30-32.
• Davenport, T., D. DeLong, et al. (1998). "Successful knowledge management projects" Sloan management review 39(2): 43-57.
• Malone, Lai, & Fry. Experiments with Oval: A Radically Tailorable Tool for Cooperative Work

Secondary Readings

• Bayardo, R., Agrawal, R., Gruhl, D., Somani, A. (2002) YouServ: A Web Hosting and Content Sharing Tool for the Masses. WWW2002, May 7-11, 2002, Honolulu, Hawaii, USA
  
• Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.
• Appelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.
  

Systems

• MeetingMaker
• WebEx
• Groove
• JXTA
• Lotus Notes
• LotusSphere
• Wiki

Deliverables

• Discussion - Patrick Williams
• Ongoing weblog posting and commentary
• Class Work: Weblog Evaluation
  

Week 11 - (March 25, 2003) Collaborative FIltering [ top ]

Primary Readings

• Goldberg, David; Nichols, David; Oki, Brian M. & Terry, Douglas. Using Collaborative Filtering to Weave an Information Tapestry. Communications of the ACM. 61- 70. Vol. 35, No. 12. ACM Press
• Maltz, D. and K. Ehrlich (1995). Pointing the way: active collaborative filtering. CHI '95, ACM Press.
• Kautz, H., B. Selman, et al. (1997). "Referral Web: Combining Social Networks and Collaborative Filtering." Communications of the ACM 40(3): 63-65.
• Balabanovic, Marko & Shoham, Yaov. (1997) Fab: Content-Based, Collaborative Recommendation. Communications of the ACM. Vol. 40, No. 3. ACM Press.
• Terveen, Loren; Hill, Will; Amento, Brian; McDonald, David & Creter, Josh. (1997) PHOAKS: A System for Sharing Recommendations. Communications of the ACM. 40(3), 59-62. ACM Press.

Secondary Readings

• Glance, N., D. a. Arregui, et al. (1997). Knowledge Pump: Community-centered Collaborative Filtering. 5th DELOS Workshop on Filtering and Collaborative Filtering, Budapest, Hungary.
• Procter, R. and A. McKinley (1997). Social Affordances and Implicit Ratings for Social Filtering on the Web. Delos Workshop on Collaborative Filtering, Budapest.
• Konstan, J., Miller, B., Maltz, D., Herlocker, J., Gordon, L. and Riedl, J. (1997), Applying collaborative filtering to usenet news, Communications of the ACM, 40(3), 77-87.

Deliverables

• Discussion - Yong Jeong Yi
• Ongoing weblog posting and commentary

Week 12 - (April 1, 2003) Communities and Portals [ top ]

Primary Readings

• Detlor, B. (2000). The corporate portal as information infrastructure: Towards a framework for portal design. International Journal of Information Management, 20(2), 91-101.
• McDonald, David & Ackerman, Mark. (2000) Expertise Recommender: A Flexible Recommendation System and Architecture. Proceedings of CSCW'00. ACM Press.
• Millen, D., Fontaine, M., Muller, M. (2002) Understanding the Benefit and Costs of Communities of Practice. Communications of the ACM. 45(4), 69-73. ACM Press.
• Lee,  L.& Gaines, B. (1996) Knowledge Acquisition Processes in Internet Communities. Proceedings of the 10th Knowledge Acquisition Workshops, Banff, Canada November 9-14, 1996

Secondary Readings

• Ackerman, Mark S. & Halverson, Christine A. Reexamining Organizational Memory. Communications of the ACM. 43(1), 59-64. ACM Press.
• Roberts-Witt, S. L. (1999, July). Making sense of portal pandemonium. (2)Knowledge Management Magazine.
• Large, A., Beheshti, J. & Rahman, T. (2002) Design Criteria for Children's Web Portals: The Users Speak Out. Journal of the American Society of Information Science and Technology, 53(2): 79-94.

Systems

• SCOUT Portal Toolkit
• Microsoft SharePoint
• SharePoint's a Hit
• IBM WebSphere Portal
• ORACLE 9iAS Portal
• ExpertExchange
• PlumTree
• Verity corporate portal

Deliverables

• Discussion - Lan Zhang
• Ongoing weblog posting and commentary
• KMS Evaluation Papers Due

Week 13 - (April 8, 2003) Messaging [ top ]

Primary Readings

• Oram, Andy. (2001) Peer to Peer: Harnessing the Power of Disruptive Technology. Chapter 6: Jabber: Conversational Technologies.
• Butterfly: a conversation-finding agent for Internet relay chat. Neil W. Van Dyke , Henry Lieberman , Pattie Maes. Proceedings of the 4th international conference on Intelligent user interfaces December 1998.
• Nardi, Bonnie. Whittaker, Steve & Bradner, Eric. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.

Secondary Readings

• Welcome to the IM Gold Rush

Systems

• AOL Instant Messenger
• Trillian
• ICQ
• Internet Relay Chat
• New IRC Users
• Internet Relay Chat (IRC) for Semantic Web Developers

Deliverables

• Discussion - Tara Carter
• Online discussion via instant messaging software
• Ongoing weblog posting and commentary

Week 14 - (April 15, 2003) WiFi, UbiComp & Smart Mobs [ top ]

Primary Readings

• Rheingold, H. (2002) Smart Mobs: The Next Social Revolution. Perseus Publishing.
• Sterling, B. (1999)  "Maneki Neko" in A Good, Old Fashioned Future: Stories. Bantam Books.

Secondary Readings

• Lehman, T., McLaughry, S.W., Wycko, P. (1999) T Spaces: The Next Wave. Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences. Vol. 8. IEEE Press.
• Grimm, R., Davis, J., Hendrickson, B., Lemar, E., et al. (2001) System Directions for Pervasive Computing. Proceedings of Hot Topics in Operating Systems(HotOS-VIII), Elmau, Germany, May 2001
• Unplugged U.
• Warchalking

Systems

• Trepia
• Wi-Fi Networking News

Deliverables

• Discussion- Katherine Haack
• Ongoing weblog posting and commentary
• KMS Evaluation Papers Returned
  

Week 15 - (April 22, 2003) Agents [ top ]

Primary Readings

• Seely-Brown, John. (2000) Agents and Angels
• Lieberman, H. (1997). Autonomous Interface Agents. ACM Conference on Human-Computer Interface  [CHI-97], Atlanta, ACM Press.
• Voss, A. and Kreiflets, T. (1997) SOAP: Social Agents Providing People With Useful Information. Proceedings of GROUP'97, ACM Press, pp. 291-298.
• Shardanand, U. & Maes, P. (1995) Social information filtering: algorithms for automating "word of mouth". Conference proceedings on Human factors in computing systems. ACM Press.
• Maes, P. (1994)  Agents That Reduce Work and Information Overload. Communications of the ACM, 37(7), 31-40.
• Norman, D. (2002) How Might People Interact with Agents?

Secondary Readings

• H. S. Nwana & D. T. Ndumu. (1999) A Perspective on Software Agents Research. Knowledge Engineering Review, 14(2), pp 1-18.
• Yu, Bin & Singh, M. (2002) An Agent-Based Approach to Knowledge Management. CIKM'02. McLean, VA. ACM Press.
  
• Petrie, C. (1996) Agent-Based Engineering, the Web, and Intelligence. IEEE Expert. IEEE Press.
• Holloway, M. (1997) Pattie. WIRED, 5(12).
• Lanier, J. (1996) My Problems With Agents. WIRED, 4(11).
• Rhodes, B. J. and T. Starner (1996). Remembrance Agent: A continuously running automated information retrieval system. The First International Conference on The Practical Application OF Intelligent Agents

Systems

• KMQL
• Botspot
• MIT Media Lab - Softtware Agents Group

Deliverables

• Discussion - Amanda McCoy
• Ongoing weblog posting and commentary
• KMS Research Papers Due
  

Week 16 - (April 29, 2003) Knowledge Discovery and Information Retrieval [ top ]

Primary Readings

• Fayyad, U., G. Piatetsky-Shapiro, et al. (1996). The KDD Process for Extracting Useful Knowledge from Volumes of Data. Communications of the ACM 39(11): 27-34.
• Shah, U., Finin, T., Joshi,A.  Cost, R. & Mayfield, J.(2002)  Information Retrieval on the Semantic Web, 10th International Conference on Information and Knowledge Management. ACM Press.
• Smith, Marc. Tools for Navigating Large Social Cyberspaces
• Ackerman, M. S. AND Malone, T. W. 1990. Answer Garden: A tool for growing organizational memory. SIGOIS Bull. 11, 2&3 (Apr.), 31-39.

Secondary Readings

• Ackerman, M. S (1994). Augmenting Organizational Memory: A Field Study of Answer Garden.
• Ackerman, M. S. & McDonald, D.W. (1996) Answer Garden 2: Merging Organizational Memory with Collaborative Help.
• Widon, J. (1995). Research Problems in Data Warehousing. Proceedings of the 4th International Conference on Information and Knowledge Management. Nov, 1995. ACM Press.
• Xiong, Rebecca & Donath, Judith. (1999) PeopleGarden: Creating Data Portraits for Users. Proceedings of UIST. Asheville, NC. (PAAM '96).
• Chakrabarti, S., et. al (2000) Using Memex to archive and mine community Web browsing experience. Proceedings of WWW9.

Deliverables

• Discussion - Anne Marie Donovan
• Final week for weblog posting and commentary applicable for grading.

Week 17, Final - (May 6, 2003) Final [ top ]

Deliverables

• KMS Research Paper - Revisions and Distribution Due